Terms and Conditions

The devil hides in the details

Definition of our terminology as used within this document:

  1. A ‘Project’ is any work undertaken or service provided by Bear Design & Communications Ltd for the client on their request and as described in our confirmation order email to that Client.
  2. ‘You’ or ‘Client,’ is a person, persons, business or organisation using any of the services provided by Bear Design & Communications Ltd.
  3. ‘We’ or ‘us’, means Bear Design & Communications Ltd
  4. ‘Live Mode’ means the date the website is available on the client’s chosen domain.
  5. ‘Domain’ is the website address as specified by the client.
  6. ‘Open Source Software’ is software made freely available to anyone under the GNU General Public License (GPL).
  7. ‘Hosting’ is a yearly cost to keep a client’s website activated online.
  8. ‘Content’ is both text and images that the client requires on the website.
  9. ‘mb’ stands for megabytes and is a measure of storage space.

General

  1. The contract between Bear Design & Communications Ltd and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the Bear Design & Communications Ltd. invoice which can be found attached to the confirmation order email.

Legalities, Copyright and Intellectual Property

  1. Bear Design & Communications Ltd shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. Bear Design & Communications reserve the right to remove any website from its servers if it has reason to believe that it is operating illegally.
  2. Where images used on the website have been purchased by Bear Design & Communications Ltd on behalf of the client, these images are restricted by license for use on the website only. Bear Design & Communications Ltd are not liable for misuse of these images by the client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  3. Bear Design & Communications Ltd makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
  4. Bear Design & Communications Ltd cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by Bear Design & Communications Ltd.

Paying for your project

  1. We charge for the design and development of websites at various stages. Before we start work, a 60% deposit of the total sum due is payable (the deposit). When the websites design is approved by you and the home page is completed, a further 40% is due (design payment). Your website will only be switched to ‘live’ mode when it has been paid for, in full. The initial deposit payment is non-refundable after Bear Design & Communications Ltd has committed resource or completed research and/or design work on the client’s behalf.
  2. For payments Bear Design & Communications Ltd accepts credit and debit cards, preferring PayPal. We also accept BACS as alternative payment method. None of the payment methods will incur payment fees. Please note that we do not accept cheques.
  3. Bear Design & Communications Ltd owns all design and code of the website until final payment has been received in full. On receipt of final payment full ownership of the site files are handed to the client, this includes all design, branding and code.

Communication

  1. Email is our primary method of contact with regard to all communication for your websites design and development. We have website designers and developers working for us in various parts of the world, as well as here in the UK. Email is obviously the most efficient and cost-effective form of contact. If you have any problems with the design or development of your website that your developer is unable to resolve by email, you can contact our telephone support service during UK office hours on +44 203 488 2499 to talk to our support team.
  2. It is the client’s responsibility to inform us by email of any change in email address so that we always have valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address. Some of our systems rely on this email to inform you of different important information. We also advise that clients check junk and spam folders regularly.
  3. It is important for the client to keep in contact with Bear Design & Communications Ltd throughout the entire project. If a client does not make contact for more than 2 weeks, we will make up to 5 attempts to contact the client by email using the email address for the client held on file. If we do not receive a response to these attempts of contact the project may be terminated, and the deposit will not be refunded. If the client wishes to postpone the project for a period of longer than 2 weeks, please contact us. Otherwise the project may be archived.
  4. If a client returns from an unapproved postponement and the last contact is more than 6 months, we shall need to provide a new quotation for the project and your original deposit will be non-refundable or transferable. Any design or development work completed previously may no longer be available.

Website Design and Development

  1. Design is subjective, and for this reason we offer ‘unlimited design revisions’. This means that we will continue to work with you on your design concept until you are happy with our proposal. The unlimited design revision period ends when the client accepts the design proposal and home page draft. Design changes beyond this point are subject to additional charges.
  2. Design and layout changes to the internal pages of the website are subject to restrictions within WordPress developments.
  3. Bear Design & Communications Ltd will provide the client with an expected completion time frame for the project (live on the internet) if requested. Bear Design & Communications Ltd will provide a client access to its ‘Project Cycle’ documentation to ensure a client is fully aware of the responsibilities they have to ensure a successful and timely development. In order to provide a completion date a final list of changes is needed from the client.
  4. Open Source software (OSS) is publically available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.

Support

Bear Design & Communications support team will be available between the hours of 9.00am and 5.00pm Monday – Friday. This excludes weekends and holidays, regardless of the web host. Within a reasonable time period we will look to fix any issues with the website which are not due to a customer’s doing.

*Bear Design & Communications Ltd will not tolerate any form of harassment against its employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees thereafter any further communication must be via postal mail only.

Will you like to book a consultation today?

We promise you’ll be glad to have us as the only premium website developer you’ve ever had!

Will you like to book a consultation today?

We promise you’ll be glad to have us as the only premium website developer you’ve ever had!

Bear Design - WordPress Development

Bear Design provides website development and design, creating content uploaded websites and improving web page placements and web traffic. Bear Design websites are unique, easy to use and responsive. Site owners can easily edit the content, or can trust the Bear Design & Communications to keep them up to date and supply quality content regularly.


GET IN TOUCH
160 City Road, EC1V 2NX London, United Kingdom
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 2:00 PM

WE ARE IN LONDON

Bear Design - WordPress Development

Bear Design provides website development and design, creating content uploaded websites and improving web page placements and web traffic. Bear Design websites are unique, easy to use and responsive. Site owners can easily edit the content, or can trust the Bear Design & Communications to keep them up to date and supply quality content regularly.


WE ARE IN LONDON

GET IN TOUCH
160 City Road, EC1V 2NX London, United Kingdom
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 2:00 PM

Bear Design - WordPress Development

Bear Design provides website development and design, creating content uploaded websites and improving web page placements and web traffic. Bear Design websites are unique, easy to use and responsive. Site owners can easily edit the content, or can trust the Bear Design & Communications to keep them up to date and supply quality content regularly.


GET IN TOUCH
160 City Road, EC1V 2NX London, United Kingdom
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 2:00 PM

WE ARE IN LONDON

    We are Bear Design

    WE DESIGN

    YOUR WORLD

    Bear Design & Communications Ltd.

    Address : 160 City Road, EC1V 2NX London, United Kingdom
    Phone : +36 702 448 100
    Email : [email protected]

    Opening hours :
    Monday – Thursday: 9:00 AM – 5:00 PM
    Friday: 9:00 AM – 2:00 PM

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    Cookie Policy
    This Bear Design Cookie Policy (“Policy”) outlines the general policy, practices, and types of cookies that Bear Design And Communications Ltd.. (“Bear Design”, “we”, “us” or “our”) may use to improve our services and your experience when visiting our websites.Cookies are small pieces of text used to store information on web browsers. They’re used by many websites to store and receive identifiers and other information on devices, such as a handheld phone or computer. Our site and services use cookies and other similar technologies (collectively in this Policy, “cookies”), in order to provide a better service to you and to generally improve our sites and services. For example, we may use cookies to help direct you to the appropriate part of our websites, by indicating that you are a repeat visitor. We may also use information to present you with services that are matched to your preferences.Some portions of our websites are functional without cookies, and you may generally choose whether to accept cookies. Most web browsers are set to accept cookies by default, however, you may be able to delete cookies yourself through your browser’s cookie manager. To do so, please follow the instructions provided by your web browser. Please note that disabling cookies will reset your session, disable auto-login, and may adversely the availability and functionality of our websites and the services we can provide to you.As part of our services, we may also place cookies on the computers of visitors to websites protected by Bear Design. We do this in order to identify malicious visitors, reduce the chance of blocking legitimate users, and to provide customized services.Our websites use first party cookies (i.e., cookies set directly by Bear Design) as well as third party cookies, as detailed in the table below.
    Type of CookieWhy we use these cookiesWho serves them and where can you find out more information?
    Analytics and research of usersThese are used to understand, improve, and research users visiting //beardesign.me and their needs for our product offerings. For example, we may use cookies to understand what pages a user browses before submitting a sales request form. We do not share information about this analysis with any third parties.Selected third parties listed and defined as follows:
    • Google Analytics – Web traffic tracking – //www.google.com/policies/privacy/
    • Bing – Conversion tracking from Bing ads – https://advertise.bingads.microsoft.com/en-us/resources/policies/microsoft-bing-adsprivacy-policy
    • Doubleclick – Google advertising platform that analyzes browsing activity across website to establish user profile – //www.google.com/policies/technologies/ads/
    • Twitter – Analyzes browsing activity across website to establish user profile – https://support.twitter.com/articles/20170514
    • Facebook – Analyzes browsing activity across website to establish user profile – https://www.facebook.com/policies/cookies/
    A user can delete these cookies through browser settings.
    Improving Website experienceThese provide functionality to help us deliver a better user experience for our website. For example, cookies help facilitate chats with our sales representatives, allow you to search the website, and deliver the user quickly to their intended website location.1st party and selected third parties as defined below:
    • __cfduid 3rd party cookie – This cookie is strictly necessary for Cloudflare’s security features
    • __hssc Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)
    • __hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value “1”, and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)
    • __hstc The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) (Expires: 2 years)
    • hsfirstvisit This cookie used to keep track of a user’s first visit. (Expires: 10 years)
    • hubspotutk This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. (Expires: 10 years)
    • wordpress_ WordPress cookie for a logged in user.
    • wordpress_logged_in_ WordPress cookie for a logged in user.
    • wp-settings- WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
    • wp-settings-time- WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
    • __cfduid 3rd party cookie – This cookie is strictly necessary for Cloudflare’s security features
    A user can delete these cookies through browser settings.
    LAST UPDATE: 24.01.2018, LONDON
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    Cookie Policy
    This Bear Design Cookie Policy (“Policy”) outlines the general policy, practices, and types of cookies that Bear Design And Communications Ltd.. (“Bear Design”, “we”, “us” or “our”) may use to improve our services and your experience when visiting our websites.Cookies are small pieces of text used to store information on web browsers. They’re used by many websites to store and receive identifiers and other information on devices, such as a handheld phone or computer. Our site and services use cookies and other similar technologies (collectively in this Policy, “cookies”), in order to provide a better service to you and to generally improve our sites and services. For example, we may use cookies to help direct you to the appropriate part of our websites, by indicating that you are a repeat visitor. We may also use information to present you with services that are matched to your preferences.Some portions of our websites are functional without cookies, and you may generally choose whether to accept cookies. Most web browsers are set to accept cookies by default, however, you may be able to delete cookies yourself through your browser’s cookie manager. To do so, please follow the instructions provided by your web browser. Please note that disabling cookies will reset your session, disable auto-login, and may adversely the availability and functionality of our websites and the services we can provide to you.As part of our services, we may also place cookies on the computers of visitors to websites protected by Bear Design. We do this in order to identify malicious visitors, reduce the chance of blocking legitimate users, and to provide customized services.Our websites use first party cookies (i.e., cookies set directly by Bear Design) as well as third party cookies, as detailed in the table below.
    Type of CookieWhy we use these cookiesWho serves them and where can you find out more information?
    Analytics and research of usersThese are used to understand, improve, and research users visiting //beardesign.me and their needs for our product offerings. For example, we may use cookies to understand what pages a user browses before submitting a sales request form. We do not share information about this analysis with any third parties.Selected third parties listed and defined as follows:
    • Google Analytics – Web traffic tracking – //www.google.com/policies/privacy/
    • Bing – Conversion tracking from Bing ads – https://advertise.bingads.microsoft.com/en-us/resources/policies/microsoft-bing-adsprivacy-policy
    • Doubleclick – Google advertising platform that analyzes browsing activity across website to establish user profile – //www.google.com/policies/technologies/ads/
    • Twitter – Analyzes browsing activity across website to establish user profile – https://support.twitter.com/articles/20170514
    • Facebook – Analyzes browsing activity across website to establish user profile – https://www.facebook.com/policies/cookies/
    A user can delete these cookies through browser settings.
    Improving Website experienceThese provide functionality to help us deliver a better user experience for our website. For example, cookies help facilitate chats with our sales representatives, allow you to search the website, and deliver the user quickly to their intended website location.1st party and selected third parties as defined below:
    • __cfduid 3rd party cookie – This cookie is strictly necessary for Cloudflare’s security features
    • __hssc Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)
    • __hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value “1”, and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)
    • __hstc The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) (Expires: 2 years)
    • hsfirstvisit This cookie used to keep track of a user’s first visit. (Expires: 10 years)
    • hubspotutk This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. (Expires: 10 years)
    • wordpress_ WordPress cookie for a logged in user.
    • wordpress_logged_in_ WordPress cookie for a logged in user.
    • wp-settings- WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
    • wp-settings-time- WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
    • __cfduid 3rd party cookie – This cookie is strictly necessary for Cloudflare’s security features
    A user can delete these cookies through browser settings.
    LAST UPDATE: 24.01.2018, LONDON
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